Frequently Asked Questions
FAQs
Frequently Asked Questions
MONEX Exchange supports a wide range of currencies for international money transfers. Visit our location or contact our customer support for the list of supported currencies.
MONEX Exchange believes in transparency. While we have minimal transfer fees, all charges are clearly communicated to you during the in-person transaction process. There are no hidden fees.
Once a transfer is initiated at our location, it is processed immediately. Therefore, cancellations or modifications are generally not possible. We recommend reviewing all details carefully before confirming your transfer.
Yes, MONEX Exchange provides tailored solutions for corporate and business clients. Please visit our office or contact our business services department for personalized assistance.
You can reach our customer support team by calling 438-764-9173, sending an email to [email protected], or visiting our office during business hours. We are here to assist you with any inquiries or concerns related to in-person transactions.
You can inquire about the current exchange rates by visiting our location or contacting our customer support or by calling us. We provide real-time rates at the time of your in-person transaction.
The processing time varies depending on the destination and the chosen transfer method. Our staff will provide you with an estimated delivery time when you initiate the transfer in person. Typically, transfers are completed within a few business days.
For urgent transfers, please contact our customer support for expedited options.
It's simple! Choose your destination, confirm your details, and complete the transfer. Visit our office for in-person transactions and our staffs will take care of the rest.
No, MonEx Exchange currently does not offer online money transfer services. To process a transfer, you need to visit our physical location, where our dedicated staff will assist you through the transfer process.
As MONEX Exchange currently does not have an online platform, tracking the status of your transfer is not available online. You can inquire about the status by contacting our customer support or visiting our office.
While there are no immediate plans, MONEX Exchange is always exploring opportunities to enhance our services. Stay tuned for any future updates or announcements regarding online money transfer capabilities.